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Pleasurewood Place Message Board -> General Discussion -> Social Media Negatives
Post Info TOPIC: Social Media Negatives
coolskin


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Date: 20:03 May 14, 2012
Social Media Negatives
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But why was Jolly not worked on when the park was closed ? was the park not shut the day after bank hol ?

Good to hear that we should be at 100% in a couple weeks - you need to go all out with this - even telling the press - inviting all the people back who have moaned etc -

and a hint ahead at 2013 - hmm sounds good..... will we see THAT drop tower ???????????????,,,,,,,,,,,,,,,,,,,,,,,,,!!!!!!!!!!!!!!!!!!!!!

You mentioned funding, am quite sure the Look east piece the other night said a million to spend in 2013 and in 2014 ?

May be a good idea to remove the last few negative FB comments Laurence ?



-- Edited by coolskin on Monday 14th of May 2012 08:07:16 PM



-- Edited by coolskin on Monday 14th of May 2012 08:08:14 PM

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Martyn


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Date: 20:50 May 14, 2012
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I dont think the rides being closed is the biggest issue really, there is nothing that can be done about that. If things go wrong, they go wrong. Most people seemed to be annoyed at the major lack of compensation for when such a large amount of major rides are down. Plus the fact that there dont appear to be any proper discount vouchers available, so everyone is pretty much paying full price, with a large chunk of major rides down.

Whilst Wipeout was being built, guests were offered a return ticket for £2 for when it opened, and also a few years ago, there would only need to be one ride closed, and the Go-Karts would be made free of charge for that day. Its little things like that, that keep people sweet, thinking that they've got a good deal out of it. Where as at the moment, everyone seems to feel ripped off.

Its horrible to see all these bad comments about little PWH, especially when you see all the effort that has been put in over winter.

Oh, and thanks for only inviting Matt bleh



-- Edited by Martyn on Monday 14th of May 2012 08:52:34 PM

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coolskin


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Date: 02:41 May 15, 2012
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It is abysmal. Social media has done them no favours. This season is tarnished.

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MattyH


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Date: 02:45 May 15, 2012
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"4 rides closed one of which was new for 2012 and another one broke down while we were in the queue.

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coolskin


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Date: 02:48 May 15, 2012
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so thunderstruck and enigma STILL closed, Jolly was closed ? that is three, where are the other two ?

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MattyH


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Date: 02:51 May 15, 2012
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well hopefully enigma is due to open next weekend according to lawrence when i last visited, one is the water zorbes and i don't know about the other 1.

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PWHSocial


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Date: 02:57 May 15, 2012
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Okay I feel like I need to reply to this one.

First of all, no complaints, comments or criticisms are ever completely ignored by anyone on the park. Many of the staff take personal offence when we get complaints in because we want everything to be working well and trying to get the park to grow. (Which I'm convinced it will!)

Unfortunately this is a transition year. The rides that are down are down due to refurbishments that KEPT them at the park, Jolly Roger was down for 2 days (Bank Holiday Monday and the following Saturday) for essential repairs. These were, due to customer feedback, put on Facebook as soon as they went out; our FB feed goes straight to our Website now to try to cover as many people as possible.

Customer satisfaction is paramount to us; 90% of our business is repeat bookings so we'd be stupid not to pay attention to it. We keep a close on what people are saying and we do try to implement any necessary changes as soon as we can.

It takes a lot of money and, more importantly, a significant amount of time to implement the kind of changes that we need on the park. I've been part of the plans for next year and if all goes well (subject to sufficient funding and hitting targets this year) they will be brilliant. Something that the park really needs.

Anyway, I hope that you guys aren't too put off to come into the park. I will be sorting out another UPWH day of some kind soon as well as inviting Matt to our VIP day next month. We really do appreciate peoples comments, which is why I did a questionnaire last week. (I know it was a little vague, but we needed to know the basics about our customers before we presume anything in the future. More targeted one's will be released over summer.)

We're due to be at 100% on the 25th May. The Tide Traveller is being put together (pics tomorrow) and Enigma's scaffolding was beginning to come down last week.

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PWHSocial


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Date: 02:58 May 15, 2012
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Zorbs (additional charged attraction) will be running by the weekend too.

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MattyH


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Date: 03:00 May 15, 2012
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How about a deal for the zorbs, lazer labrinth and go karts then, if not at least a deal for us season pass holders, i have one and even bring a packed lunch with me when i go up to pwh just to avoid having to pay for food so i can pay for go karts , and am planning on bringing a group of mates up on 26th may so i hope enigmas running by then

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PWHSocial


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Date: 03:04 May 15, 2012
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Well it has been suggested. £7 for a activity package. I'll try and follow this up tomorrow.

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PWHSocial


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Date: 03:08 May 15, 2012
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We will be. We had a special offer planned in for Whitsun too, which will now be used as a re-launch type thing.

We had to get checks done on the ride, which were completed Friday. All additional work was done on Saturday and re-opened on Sunday.

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coolskin


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Date: 03:09 May 15, 2012
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Good good, Laurence we all really care for our park on here so much

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MattyH


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Date: 03:11 May 15, 2012
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well don't just keep the public in the dark, make an announcement on fb.

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coolskin


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Date: 03:12 May 15, 2012
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hobo - sounds like the park will inform the press and all social media - almost a 2012 relaunch ^ see above ^

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MattyH


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Date: 03:15 May 15, 2012
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I know and can't wait just hope it lives up to the hype, and can you tell us the ride which broke down?

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coolskin


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Date: 03:51 May 15, 2012
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Yeh I saw the invite Matt only bit too !!!!!!!!!!!!

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Martyn


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Date: 03:53 May 15, 2012
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I was only messing about, but I get the feeling you are being deadly serious! laughing

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MattyH


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Date: 04:03 May 15, 2012
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still i think i am a vip guys dunno bout the rest of you but i am, and the other year it was on my birthday so rode on enigma with suzie fowler watt, now that was a day to remember...

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coolskin


Passionate about Pleasurewood

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Date: 04:03 May 15, 2012
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Me ? You know me guys..........

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MattyH


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Date: 04:05 May 15, 2012
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yes we do...

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PWHSocial


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Date: 05:03 May 15, 2012
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Our offer for Whitsun is going to follow roughly the same suit as that I think.
Sorry about the invites, but only allowed to have a representative from each organisation!

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Martyn


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Date: 05:14 May 15, 2012
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If you can say, what is the VIP event for exactly?

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andyb


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Date: 05:30 May 15, 2012
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PWHSocial wrote:


It takes a lot of money and, more importantly, a significant amount of time to implement the kind of changes that we need on the park. I've been part of the plans for next year and if all goes well (subject to sufficient funding and hitting targets this year) they will be brilliant. Something that the park really needs.

 Granted. Like most of us on here, its my willingness for the park to succeed and regain its status as East Anglia's essential day visitor attraction as per 1900-1995 which makes the start to the season sooooooo frustrating even allowing for everything thats been done.

I REALLY hope some 2-4-1 or 3-4-2 vouches become avaliable at sometime this year too as judging by FB the lack of such discounts are putting people off a bit.

As for next year.... ohhh thats very intriguing. Just hope the 'targets' (something which i have mentioned before) are flexible, allowing for the crap weather and other issues so far! Something the park really needs??

biggrinbiggrinbiggrinbiggrin

 



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andyb


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Date: 05:32 May 15, 2012
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Martyn wrote:

If you can say, what is the VIP event for exactly?

 For VIPs of course. wink

 



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MattyH


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Date: 05:59 May 15, 2012
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PWHSocial wrote:

Our offer for Whitsun is going to follow roughly the same suit as that I think.
Sorry about the invites, but only allowed to have a representative from each organisation!

 i could be a repersentative from the lowestoft sixth form college student council?



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PWHSocial


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Date: 19:31 May 15, 2012
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VIP day is a day where we invite all our extended team to come to the park to enjoy the day. We also invite a lot of press and radio to come and review the park.
Targets will be hit. We have many ideas to do this, and offers will be coming out soon.

And sorry Matt, we already have an invite to the college haha!

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andyb


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Date: 20:37 May 15, 2012
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^Thinking about it, anyone from First Bus attending? Think of how many people arrive via the buses. I'll put myself forward as a controller at Lowestoft. We still have a large Woody promotional cut out at the bus station :-D

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Martyn


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Date: 21:40 May 15, 2012
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So poor old Matt will be all on his lonesome! If only he had some good friends to tag along with him! Hmph, what a predicament, ey?!

And I still cant get over just how annoying that music is on that video! biggrin

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andyb


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Date: 21:50 May 15, 2012
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You wouldnt want it playing in the queue lane!


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MattyH


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Date: 01:32 May 16, 2012
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yeah and Laurence, what about the east anglia transport museum or a member of waveny youth council??

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