It does make for painful reading, doesn't it! I think if there is any degree of truth to the "being sick and getting thrown out" story there must be so much more to it, and I'm surprised that the people on Trip Advisor allowed that one to go online without knowing the full details.

Anyway, I've put a glowing review of the Laser Labyrinth online... to anyone else who went; why not add your views too!?

I emailed the reviewer regarding the incident on the chairlifts. It turns out the park (or member of staff) thought the girl was spitting from the chairlift, which I would gather is a removable offence. The park representatives then didn't believe that it was sick.

Now if that is what actually happened and it escalated the way that the reviewer suggests then I would say that the park were terribly in the wrong. All it would take is an explanation and for the park representatives to understand the situation. It is hard to gauge as we don't know exactly what happened after the incident though.

 

The problem with these reviews though is you only get one side of the situation so it is really difficult for any prospective visitor to the park to get a good idea of what's true, correct, embellished or as a lot of review on TA are, which is just pointless and not constructive in the least.

-- Edited by Josh on Thursday 20th of October 2011 12:27:13 PM

I take it you were involved then Datman, it's good to have 2 points of view as I said TA is one sided. I knew there had to be more to the situation. Datman what is the park's policy on people spitting from the chairlift?

-- Edited by Josh on Thursday 20th of October 2011 01:52:13 PM

Josh wrote:

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I take it you were involved then Datman, it's good to have 2 points of view as I said TA is one sided. I knew there had to be more to the situation. Datman what is the park's policy on people spitting from the chairlift?

-- Edited by Josh on Thursday 20th of October 2011 01:52:13 PM

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 The way i look at it if they are old enough to relise what they are doing then management are involved , espeicially if other customers or staff are involved, ie being spat apon, but in general the youngsters who find it funny to spit while on the ride get a good stern talking to when they get off at the end of the chairlift and if their parents are about a quick word with them normally sorts them out, lucky enough there has not been that many issues of people doing this on the chairlift this season , amazing how some people find this thing amusing when its disgusting and can compleatly ruin a families day out at the park :)

Hopefully all you guys who went have submitted a positive report on the Laser Labyrinth? :)

Thanks Mertyn, I saw that advertised and forgot about it until you just said.

i was watching young apprentice at the time , what was it like?

You certainly have and it's great that the majority of reviews are 4 and 5 stars of recent. There's a 1 star review near the top where the guest couldn't fit on Fireball and it ruined her day and she received a refund! She said she had a great time on Wipeout, Jolly Roger, Pirate Ship, couldn't fit on Fireball, day ruined, full refund. I mean that's crazy, I have trouble getting on KMG Afterburners and once had to do the walk of shame on Fireball, how does it ruin one's day I do not know. The problem is that some people just look for reasons to complain, which really grinds my gears!

While it's good news, nobody takes those sties seriously, well hotels and holiday resorts certainly don't as people tend to put up negative reviews for the sake of it or false ones. So i've been told anyway.

I actually think it's a great site for hotels and resorts if you're travelling abroad. When I went to Portugal I went through many recommendations from reviewers on there, including a couple of restaurants that I wouldn't have known existed if I hadn't seen them on the site - had a fantastic time. People that post bad reviews are usually responsibly for their plight I think...

...Being too big for Fireball? The person was obviously slightly overweight. No one's fault but their own. Excuse me for any insensitivity, but if 99% of everyone else can ride, how can they penalise the park for it? I'm not trying to be facetious or anything, it's just people often seem to whinge about stuff that is really quite trivial at times...

-- Edited by Leon on Saturday 17th of August 2013 12:11:52 PM

On that note I still think they should do a rainy day guarantee.

But a lot of the negative reviews we all have to take with a pinch of sault, and common sense.
A negative review might not really be a negative review like the example giving above regarding a guest being too fat.

Absolutely mrB and that's what's changed. I find it interesting the TripAdvisor has so much weight in the industry.

Thanks Josh - Noticed that when it was posted, a message has been sent to TA. Regarding the 'weight' of TA within the industry, I was at the Annual Visitor Attraction Conference (VAC 2013) in London last week and great emphasis was placed on TA. Not so much to use perhaps as a tool, but to ensure you're observing it and being pro-active in getting positive reviews on it. Ignore TA at your peril.