Social Media Negatives

mrbrightside · Exceptionally Expressive

Social Media Negatives

MattyH · Passionate about Pleasurewood

yeah, i noticed that the people in the burger place are all new and under trained to say the least.

Hpeek · Enigmatic Expert

This realy is not good news! New menu's.... not looking good pwhills! But that is the first negative thing ive heard about sean alexander!

coolskin · Passionate about Pleasurewood

none of these complaints are anything new. Cant help but think maybe a kfc/pizza hut/bk franchise may help things.
I doubt there will be much response as we dont get any now either

coolskin · Passionate about Pleasurewood

The castle being dark I totally agree with, and I understand that a baby needs to be changed yet on the floor ? I would have walked round the corner and used the proper facilities - however for how long the toilet block has been in main street grub shop there should be one added.

Thing is people read all these reviews and it will put people off

Hpeek · Enigmatic Expert

I disagree with the castle being dark! I myself do allot of theatrical lighting and know just how bad it is to try and light an alreddy light theatre! It looks nicer if you can only just see where your going!

coolskin · Passionate about Pleasurewood

I guess yet i just think it is too dark in there in general

MattyH · Passionate about Pleasurewood

i think a couple of signs in the castle would help, like please be careful upon entering and exiting the castle.

mr_gibbage · Woody Wannabe

Has the burger place ever been any good though at PWH? I've always avoided it as the Merry Mariner has always been better.

coolskin · Passionate about Pleasurewood

Must admit I prefer Merry mariner... when I worked in what was the diner then man it was heaving and man we did good grub !!

Martyn · Passionate about Pleasurewood

I feel bad for the park, they've put a lot of effort in for this year, but they're being let down by some basic errors.

quin · Enigmatic Expert

Martyn wrote:
I feel bad for the park, they've put a lot of effort in for this year, but they're being let down by some basic errors.

doesn't that unfortunately just about some up pwh in one sentance though?

Martyn · Passionate about Pleasurewood

Guess so.

To be fair, that long post by Karen isn't really a complaint, there are more compliments in there than complaints.

Poor quality food and lack of discount vouchers seem to be the biggest problem at the moment.

Martyn · Passionate about Pleasurewood

Within the last hour, there's been another complaint:

Just back from pwh and I must say I am highly disappointed. The entry fee is ridiculously over priced for the 3 rides that are so called thrill rides. There's nothing there for adult fun and I would of had much more fun at Gt Yarmouth pleasure beach. I certainly won't be returning anymore.

coolskin · Passionate about Pleasurewood

I don't agree with more fun at Yarmouth - there has been no real investment there for years -

PWH should be at least doing £15 or less entry and extra come back tickets or more - having thunderstruck and enigma out is a joke - i think 2012 is going to be tough - it has started very very badly - i really feel that we are out on our own here - what seemed like great communication with the park initially has completely gone we do our best on here and in person to support the park yet I have to admit I am now unsure if I can not disagree with these comments

This guy sais adult fun... well as I have said two rides are out yet what do others think for adult rides ?

PWH or GYPB ?

andyb · Exceptionally Expressive

Thing is the entry fee is a charge for the whole experience - thrill, family and other rides plus the shows, etc not just "3 rides". This applies to all parks not just PWH.

Are Wipeout, Fireball and JR not 'adult' thrill rides. Yes...., yes they are. Aside from Evolution i'm sruggling to think of genuine 'adult' thrills at GYPB. Rollercoaster, Sky Drop are decent i suppose but hardly flying off the thrill scale.

But yeah its been a shocking start to the season.... someone i know went over Easter with his family and got a full refund after complaining. How many times has that occured over the opening weeks?

coolskin · Passionate about Pleasurewood

Agree with all you said Andy. Thing is andy complaints or no complaints the park never learns.....it has always been the same since the mid to late 90's....... People talk to people etc etc....

Its not like there has even been any specific apolgy online from them and NO updates on what is and isnt open

andyb · Exceptionally Expressive

The lack of updates is a worry as last season we had them near enough daily. I guess its not concidered good business practace to say "this is how crap we are today" which is basically the situation when you have at least 2 of your biggest rides out of action. When my workmate went he said the Big Train wasn't working and the Chairlifts were also down for a good while. There is barely enough charaters on Twitter to fit that much info on an update.

How much worse would it have been if the winter weather had been bad, preventing more work being done?

Josh · Passionate about Pleasurewood

I must say the lack of communication from the park does not bode well. PWH need to let guests know when rides are out of action. How are PWH screwing up burgers for crying out loud? Rent out one of the units to McDonalds and be done with it. I was going to visit on Sunday but from what I am gathering the park is ill prepared and i really wanna rude Tude Traveller so I'm not gonna bother.

coolskin · Passionate about Pleasurewood

exactly josh - i think let a big name come in and do a franchise on one of the untis and see what it does - the park will still get cash from it - and takes the heat of them a bit- may even draw more people if a big fast food chain is on site

coolskin · Passionate about Pleasurewood

andyb wrote:
The lack of updates is a worry as last season we had them near enough daily. I guess its not concidered good business practace to say "this is how crap we are today" which is basically the situation when you have at least 2 of your biggest rides out of action. When my workmate went he said the Big Train wasn't working and the Chairlifts were also down for a good while. There is barely enough charaters on Twitter to fit that much info on an update.

How much worse would it have been if the winter weather had been bad, preventing more work being done?

Correct me if I am wrong yet was the enigma work started at the end of the winter break almost ???!!!

We are all guessing that this is its refit ?

MattyH · Passionate about Pleasurewood

Coolskin, we know that its getting a brake refurb

coolskin · Passionate about Pleasurewood

it continues.....

Julie Hill.............. we went on saturday and it was rubbish payed 90 pounds to get in for 5 of us which was 10 pound cheaper on line but could not print of so had to pay extra got there and wipe out was broken went on warter slide could not get photo done because was broken went to get food and till was broken went to go on warter ball and not open took them all day to mend wipe out and when we got down no photo it was broken so did not take it so was not a good day we had better fun in yarmouth was brill

-- Edited by coolskin on Thursday 12th of April 2012 06:59:40 PM

coolskin · Passionate about Pleasurewood

is that all hobo ?

Hpeek · Enigmatic Expert

If after the referb it can still only run one train it realy should be scrapped!

coolskin · Passionate about Pleasurewood

we all know it will only have one train..there is only only one left anyway is there not ?

Hpeek · Enigmatic Expert

there is defiently two enigma trains and possibly more in storage!

coolskin · Passionate about Pleasurewood

ah... well one we know the blue one is defo scrapped from my pics

Hpeek · Enigmatic Expert

they could probally get it up and running again with abit of tlc!

coolskin · Passionate about Pleasurewood

A response from a previous comment.....

Pleasurewood Hills...... Hi guys, first of all I would like to offer our apologies for the disappointing time you had on the park.
Thank you for all your comments, they really do help us to improve on areas that are not up to scratch and try to improve the positive aspects of the park.
I have given all your comments to the catering supervisor and the attractions staff who will try to remedy any problems they can to avoid this kind of disappointment again.

Toni, regarding your phone call from a manager; I'm not sure who you spoke to but if you could send your complaint to info@pleasurewoodhills.com I can ensure it is processed properly through there.

Thank you again for your comments